term and conditions

Welcome to PSG Jewels. These Terms and Conditions govern your access to and use of our website — https://psgjewels.com — including all purchases, services, and information provided through it.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Information

The website PSG Jewels is operated by our registered business based in Delhi, India.
Throughout the site, the terms “we,” “us,” and “our” refer to PSG Jewels. The term “you” refers to the website user, customer, or visitor.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to comply with the following terms, conditions, and policies.

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with the following:

You will not misuse or interfere with the website’s functionality.
You will not engage in fraudulent transactions or provide false information.
You must be 18 years or older to make a purchase.
You agree not to reproduce, copy, sell, resell, or exploit any portion of the website without written permission from PSG Jewels.

Any unauthorized use or access may result in termination of your account and potential legal action.

3. Product Information and Pricing

We make every effort to ensure that product descriptions, images, and prices displayed on the site are accurate and up to date. However:

Colors and designs may slightly vary due to photography lighting or screen settings.
Prices are subject to change at any time without prior notice.
We reserve the right to modify, discontinue, or update products at our discretion.

All prices listed are in Indian Rupees (INR) and include applicable GST (Goods & Services Tax) unless stated otherwise.

4. Orders and Acceptance

When you place an order with PSG Jewels, it represents an offer to purchase products in accordance with these Terms.

All orders are subject to product availability and confirmation of payment.
We reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.
In the event of cancellation, we will notify you and process a full refund (if payment was made).
Once your order is shipped, it cannot be canceled or modified.

5. Payment Terms

We accept secure online payments via trusted gateways such as Razorpay, Paytm, and UPI.
All payment details are encrypted and processed through certified payment partners. PSG Jewels does not store any sensitive payment information on its servers.

For Cash on Delivery (COD) orders:

Availability may vary depending on your location.
Additional service fees may apply.

6. Shipping and Delivery

We aim to deliver your jewelry promptly and securely.
Please review our Shipping Policy for complete details on delivery times, tracking, and logistics.

Key points:

Orders are usually shipped within 1–3 business days after confirmation.
Delivery time typically ranges from 5–7 business days depending on your city.
Delivery delays may occur due to unforeseen circumstances like strikes, holidays, or courier issues.

7. Return, Exchange & Refund

We take great care in ensuring quality control for every product shipped.
Please read our Return & Refund Policy for complete details.

In summary:

Returns are accepted only in case of manufacturing defects or incorrect products.
Items must be returned unused, unworn, and in their original packaging.
Customized or sale items are not eligible for return or refund.
Approved refunds are processed within 7–10 business days of product inspection.

8. Cancellations

Orders can be canceled within 12 hours of placing if they haven’t been shipped.
Once the product is dispatched, cancellation is no longer possible.
PSG Jewels reserves the right to cancel any order and refund the amount in case of unforeseen issues.

9. Intellectual Property Rights

All content on psgjewels.com, including text, product designs, photographs, graphics, videos, and logos, are the intellectual property of PSG Jewels.
Unauthorized copying, reproduction, distribution, or use of any material without written consent is strictly prohibited and may result in legal action.

10. Third-Party Links

Our website may contain links to third-party websites or tools that are not owned or controlled by PSG Jewels.
We are not responsible for the content, privacy practices, or policies of those websites.
Visiting third-party sites is entirely at your own risk.

11. User Accounts and Conduct

If you create an account on our website:

You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately if you suspect unauthorized access to your account.
PSG Jewels is not liable for any loss or damage resulting from your failure to protect account information.

12. Limitation of Liability

PSG Jewels is not responsible for any:

Indirect or consequential damages,
Loss of profits, or
Personal injury resulting from product use, delivery delays, or website errors.

All jewelry pieces should be handled carefully and kept away from moisture, perfumes, or harsh chemicals to maintain their shine and longevity.

13. Indemnification

You agree to indemnify and hold PSG Jewels, its owners, employees, and affiliates harmless from any claim, loss, liability, or expense arising out of your breach of these Terms or misuse of our services.

14. Changes to the Terms

PSG Jewels reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes constitutes your acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of transactions with PSG Jewels shall fall under the exclusive jurisdiction of the Delhi.